NNeutrino

Terms of Service

Effective November 2, 2026

These terms are an agreement between you and Neutrino (“we”, “us”) for your use of the hosted Neutrino service at getneutrino.app and its web, iOS, Android, macOS and Windows apps (the “Service”). By creating an account or using the Service, you agree to these terms and to our Privacy Policy. If you do not agree, do not use the Service.

Neutrino's source code is available under the MIT License, which governs your use of the code itself. These terms govern only the hosted Service we run. A Neutrino server run by someone else is subject to that operator's terms, not these.

Your account

  • You must be at least 13 years old, and old enough to agree to these terms where you live.
  • Give accurate information when you sign up, and keep your password secure.
  • You are responsible for what happens under your account.
  • Tell us at support@getneutrino.app if you think someone else has used your account.

Your content and your encryption key

You own the files and other content you put in the Service. You give us permission to store, copy, transmit and display it only as needed to provide the Service to you and to the people you share it with. We claim no other rights to it.

Most of your content is end-to-end encrypted with a key that only you hold. If you lose every copy of your encryption key, we cannot recover your encrypted content. Keep the key file or recovery method the app gives you somewhere safe, and keep your own backups of anything you cannot afford to lose.

You are responsible for having the right to store and share the content you upload.

Acceptable use

Do not use the Service to:

  • break the law, or help anyone else do so;
  • store or share content that infringes anyone's intellectual property or privacy rights;
  • store or share child sexual abuse material, which we will report to the authorities;
  • send spam, malware or phishing, or harass or threaten anyone;
  • access accounts or data that are not yours, probe or break our security, or disrupt the Service for others, for example by overloading it;
  • get around storage limits, upload caps or other restrictions we set.

Because most content is encrypted, we generally cannot see it. We may act on reports, on what we can see, such as sharing activity and file sizes, and on legal requests.

Storage and limits

Accounts have storage quotas and upload limits, which we may change. If your account goes over its quota, existing files stay where they are, but you may not be able to add more until you free up space.

Third-party services

Some features connect to services we do not run: Google, Microsoft and Apple calendars, the AI provider whose API key you supply, maps, and dictionaries. Your use of those services is governed by their own terms, and we are not responsible for them. AI output can be wrong; check it before relying on it.

Changes to the Service

We are continually changing the Service. We may add or remove features, and we may suspend or end the Service. If we plan to shut the Service down, we will give you at least 30 days' notice so you can download your content.

Suspension and termination

You can stop using the Service and delete your account at any time in Settings. We may suspend or close your account if you break these terms, if the law requires it, or to protect the Service or other users. Where we reasonably can, we will tell you why and give you a chance to download your content first.

Disclaimer

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT PROMISE THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, OR THAT YOUR CONTENT WILL NOT BE LOST.

Limitation of liability

TO THE FULLEST EXTENT THE LAW ALLOWS, WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF DATA, PROFITS OR REVENUE, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF THE AMOUNT YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE CLAIM AND US$50. Some places do not allow these limits, so they may not apply to you.

Indemnity

If someone brings a claim against us because of content you uploaded or your breach of these terms, you agree to cover our reasonable costs of dealing with it, to the extent the law allows.

Governing law

These terms are governed by the laws of the State of California and of the United States, without regard to conflict-of-law rules. This does not take away any protection the law of the place you live gives you as a consumer.

Changes to these terms

We may update these terms. We will post changes on this page and update the effective date, and tell you by email or in the app before a significant change takes effect. If you keep using the Service after a change takes effect, you accept the new terms.

General

If any part of these terms cannot be enforced, the rest still applies. If we do not enforce a term right away, we have not given up the right to enforce it later. These terms and the Privacy Policy are the whole agreement between you and us about the Service.

Contact

Questions about these terms: support@getneutrino.app.